Registration FAQs
How do I register on the JNU Admission portal?
Click on the "Register" button on the top navigation bar. Enter your full name, email address, mobile number, and set a password. Submit the form, verify your email and mobile number via the OTP codes sent to you, and your account will be activated.
What should I do if I don't receive the registration OTP?
Check your spam/junk email folders. If the OTP is still missing, make sure you entered your email address and mobile number correctly, and click on the "Resend OTP" link. If the problem persists, try using a different email provider.
Application Wizard FAQs
Can I apply for multiple courses in the same form?
Yes, you can apply for up to three choices of programmes in a single application form cycle, subject to meeting eligibility requirements for each selected course.
Can I make changes to my form after final submission?
No, you cannot edit any fields once the final submit button is pressed and the application fee is paid. However, during the correction window dates announced in the schedule, you will be allowed to modify specific parameters.
Fees & Payments FAQs
What payment modes are supported for the application fee?
You can pay the application fee online using Debit Cards, Credit Cards, Internet Banking, or UPI via the integration gateways provided in the payment wizard step.
My bank account was debited, but the application status shows "Payment Failed". What should I do?
Please wait. Bank networks occasionally take time to reconcile transactions. Check the payment history status in 2-3 hours. If the status remains 'Failed' after 24 hours, the amount will be refunded automatically to your bank account, and you will need to re-initiate the payment.
Document Upload FAQs
What are the format and size limits for uploading certificates and photos?
Candidate photographs and signatures must be uploaded in JPG or JPEG format, with file sizes between 10KB to 200KB. Category and academic certificates must be uploaded in PDF format, with file sizes between 50KB to 1MB. Ensure scans are clear and readable.
Merit & Cutoff FAQs
How are cutoff ranks and merit calculations decided?
Merit lists are prepared based on written entrance marks plus eligible deprivation points. Cutoffs depend on the number of applicants, seat matrix capacity, category distribution, and exam difficulty level.
Technical Issues & Helpdesk FAQs
What should I do if the portal session timed out or page isn't loading?
Clear your web browser cache or try accessing the portal using an alternate browser (Google Chrome or Mozilla Firefox are highly recommended). Avoid multiple concurrent tabs of the application form.